• #Telecalling
• #Sewa International
• #AXA
• #Telemedicine
• #healthcare
• #doctor

A social sector initiative to offer free telemedicine services to people in need. Based out of Janakpuri, Delhi is hiring telecallers for their project requirements.

The candidate should be fluent in English and Hindi, and must be a good communicator. Candidates with background in BPO or NGO sector would be preferred.

Job Title : Telecaller

Job Location : New Delhi

Salary :

Job Details

• Work with excel sheets to help people find access to essential medical services in their neighborhood.
• Empathetic communication with callers to understand their needs, and provide relevant solutions.
• Inbound and outbound calling to answer to medical needs of callers and directing them for medical consultation.
• Keep records of callers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions that are taken. Process issues, forms, and applications.
• Follow up to ensure that appropriate actions were taken on patients' requests.
• Refer unresolved tickets/ medical needs or special requests to designated departments for further investigation.

Responsibilities and Duties

• Will be responsible to handle inbound calls from the patients/complainant and direct them towards concerned medical practitioners.
• Applicants must enjoy working in a fast-paced environment and be able to thrive under pressure to ensure maximum tickets are closed.
• Should have good interpersonal skills and ability to understand the consultation requirement and based on the same should be able to give recommendations.
• Strong Inbound / Outbound call handling potential.
• Should have Excellent Hindi and English communication skills.
• Should be open minded and ready to learn.
• Follow-up with callers & internal team.
• Demonstrate value & ethos of Sewa.

Required Experience, Skills and Qualifications

• Sewa Bhav
• Preferably from Healthcare / Health Insurance sector
• 1 year of relevant experience
• Ability to listen and active problem-solving skills
• Good interpersonal skills
• Ability to handle pressure